Terms of use

What Panelo is

Panelo is a register and a working system. A practitioner declares their registrations and uploads the letters behind them; the Panelo desk checks each letter against the claim and records what it checked. A provider searches the register, builds its panel, and runs its work on the system. Panelo is not a quality council, a SETA or a professional body, and a Panelo badge is not a licence to practise. It states what the desk saw on a given date.

Your account

• You must be the person you say you are, and the documents you upload must be yours and genuine. A false claim is removed, the account is closed, and the body concerned may be told.
• Keep your sign-in to yourself. Anything done from your account is yours until you tell us it was not.
• Provider accounts are held by the organisation; the person who registers it must be entitled to act for it.

The register

• Your public entry shows your name, your town, your capacities, your registrations with their dates and bodies, the verification tier, and the date each check was made. You choose whether you are listed at all.
• A registration shows as valid, expiring or expired from the dates on the letter and on the qualification. Panelo does not extend anyone’s registration.
• Ratings come from providers after a job is signed off and from learners after a cohort, never before, and they are shown as given.

Fees

Searching the register and looking up a verification are open to anyone. Subscriptions and fees for practitioners, providers, job posts and listings are published on the pricing page before they apply; nothing is charged that was not published. Where money moves between a provider and a practitioner it moves through a licensed payment provider under its own terms; Panelo does not hold it.

Venues and equipment

A listing is public only after the desk has checked the papers that show who owns the venue or the equipment, or that the lister holds the owner’s written consent to let it. The lister declares this when they send the listing, and is responsible for it. Each listing states its deposit and its cancellation terms. Panelo shows listings and takes no commission on a booking; the hire is between the lister and the person who books.

Content and conduct

• What you upload stays yours. You give Panelo the right to store it, show it as this agreement and the privacy notice describe, and include it in an evidence pack a provider downloads for its accreditation.
• No harassment, no impersonation, no scraping of the register, no attempt to reach information that is not yours.

Availability and liability

Panelo is offered as it is. We work to keep it up and correct, and we tell you when something is wrong, but we do not promise it will never be down or never carry a mistake. Panelo is not liable for a decision a provider, a body or a learner makes on the strength of an entry, beyond what the law does not allow us to exclude. Nothing here limits liability for fraud or for anything that cannot be limited under South African law.

Closing an account

You may close your account at any time from your account page or by writing to us; the privacy notice says what is kept afterwards and for how long. We may close an account that breaks these terms, with reasons.

Changes and law

When these terms change, the version and date at the top change and account holders are told in their inbox. South African law applies.